Your deposit counts toward the session
The deposit amount shown at checkout is credited toward the listed training package total. The remaining balance is confirmed before the session.
Clear terms · protected purchases · real support
Customer
policies.
Everything customers should know before reserving training or purchasing from the Marquez Spencer Vault—written clearly and kept in one place.
Updated August 21, 2026MS Performance · Atlanta, Georgia
02 / Training reservations
Deposits &
confirmation.
Payment starts the reservation process
A requested day, time, or field is not guaranteed until Marquez confirms availability and sends the final session details.
Review details before training
The Atlanta-area field, waiver, remaining balance, and any facility fee are disclosed before the session is finalized.
Alternative time or deposit review
If Marquez cannot provide a workable available time, the customer may choose another option or contact support to request review of the deposit.
01 / Digital products
Delivery &
refunds.
Access after confirmed payment
Digital products are delivered after a successful payment through the purchase confirmation page, email, or another secure delivery method described at checkout. Customers should provide a valid email address and check spam or promotions folders if delivery is delayed.
Digital sales are generally final
Because a downloadable product cannot be returned after access is provided, digital purchases are generally non-refundable once delivered or accessed. This policy does not limit any rights that cannot be excluded under applicable law.
When a refund or replacement may apply
Contact support within seven days if you were charged more than once, did not receive access after a successful payment, received the wrong product, or received a file that is corrupted and cannot be replaced with a working copy. We may first provide corrected access or a replacement file when that fully resolves the issue.
Change of mind or completed use
Refunds are not normally provided for change of mind, failure to use the material, lack of expected athletic results, sharing or violating the license, or device issues when the standard PDF works on commonly available PDF readers.
02 / Personal-use license
One purchase.
One athlete.
Each purchase grants one customer a limited, personal, non-exclusive, non-transferable license to use the digital product for individual learning and training.
- Do not resell or redistribute the file.
- Do not upload it to shared drives, groups, or public websites.
- Do not remove branding, copyright, or ownership notices.
- Coaches and teams should request separate licensing before distributing copies.
03 / Customer support
Need help?
Reach out.
Support emailmarquezspencervip@gmail.com
Include your name, purchase email, product name, payment date, and a short description of the issue. Never email full card numbers, passwords, or other sensitive payment information.
Response goal · within 2 business daysProducts and resources do not guarantee team placement, scholarships, contracts, statistics, health outcomes, or performance results. Football terminology may vary by team and system. Health, hydration, fitness, and recovery information is general education and is not medical diagnosis or treatment.
Review before checkout.